Doubletree By Hilton Otel - Kuala Lumpur

Odaların tasarımını ve konforunu, restoran ve oda servisleri

Mevcut resepsiyon otele yetersiz kalıyor ve taleplere cevap veremiyor. Ayrıca resepsiyon personelinin müşteri memnuniyeti ile ilgisi yok. Resepsiyon servisi çok kötü. House keeping servisleri çok geç başlıyor ve odayı öğleden sonra saat 15:00 gibi teslim edebiliyorlar. Eğer odayı biraz erken almak isterseniz 100 ringit erken check in ücreti talep ediyorlar.

everything, unbeatable breakfast is very complete, the location and attention of the staff. We were very happy to stay in this hotel.

nothing

Modern rooms with furniture in good condition. Clean. Rain shower. Pool. Great restaurants in the building, amazing gourmet buffet breakfast.

Check in was slow and disorganized, there were about 20 people waiting when I arrived and there was no clear line so people who hadn't been waiting stepped in in front of people who had been waiting a long time. I think I waited at least half an hour, the longest time I have ever had to wait to check in at a hotel(and I have stayed at many hotels across the world, budget and 5 star). Also the room wasn't ready at 3.30pm when I finally made it to the counter, so I had to wait in the lounge till 5pm until it was ready (another first). The location was not great, it was right on a highway though it was only a 5 min walk to the subway. You have to cross over 10 lane highways to get to the subway though, and it is a bit isolated. I felt a bit nervous walking home at night, though I didn't have any problems.

The hotel's new so rooms and facilities were nice and comfortable. The location is great. Within walking distance to Ampang Park station which is 1 stop away from KLCC. Wide variety at breakfast. Tried the Italian restaurant, the food was good!

Service from staff at Makan Restaurant (where we had breakfast) need improvement.

I like the hotel very much. The stuff are very nice and friendly. The hotel us very new. I like the rooms very much. A 10 mins walk to hop on and hop off buss station. Very near to petronas tower and suyria mall. Very attractive hotel. Nice location. Great stuff. My kids love the welcome cookies very much. Thanks for all stuff in double tree. I will sure come again. Thanks

Their Services very best, and location also nice.

Good staff we left hotel to catch flight at 5am they had a breakfast to go for us

Excellent, modern, well appointed, well designed, clean, spacious rooms. Good choice and standard of restaurants.

Standard of spoken English seems to be falling compared with previous visits. Trainee staff struggled to understand simple requests - like can I have the bill please?

Confort and suitable with my soul.

Beautiful hotel, very friendly staff and helpful. Excellent location,only 10min walk to Petronas towers. Would definitely stay at the hotel again.

Very detailed and caring services

Insufficient amenities

Very helpful and trained staff in the Club-Lounge

The appointed room had no view at all and should therefore have been priced much lower !

The room cleanliness is excellent. Thats the only thing that I like.

I got really dissapointed about the staffs. Firstly, When I book online, the web charge me only 1 night but showing 2 nights. Then the staff told me to pay one more since I booked two nights. Why do I need to do that? Why dont u just charge for 2 nights?? Thats really annoying cause I need to pay by cash again, plus 400 more for deposit. And the staff didnt even explain to me clearly , i needed to ask like tons of times. And the most terrible thingy is Wifi. I need Wifi really badly but they said I need to pay more to get cable, i didnt even bring laptop. Then the only thing I can do is sitting at the lObby and trying to catch their stupid wifi. It didnt even work. Sometimes I couldnt even log in. I have asked them about 6 times in two days about this problem. How come the Hilton but no freeWifi. Dont even match with the standard!. I get you aroud 2-3 stars at most.

Executive lounge was nice with great service. Rooms very comfortable.

Expensive wi-fi and internet. Executive lounge had very short opening hours for cocktails and snacks.

Room was very clean and amenities fully available. Location in city near shopping malls & lrt station.